Policy and Procedure Manual for Telemental Health

Includes a 32-page Policy and Procedure Manual for Telemental Health for private practices and solo providers. This is for the manual only. If you would like all of the supplemental documents referenced in this manual, please purchase the Telemental Health Paperwork Packet instead.

3 Steps to implementing your own copy of the Telehealth Policy and Procedure Manual:

1) Open the word document and add your name/business to the first page.

2) Review the procedures and remove any that are not applicable or add any processes specific to your workflow.

3) Print it out and implement its use.

Reminder - This is only the manual. The Telemental Health Paperwork packet includes the manual plus all additional documents referenced in the manual.

What's included in the manual?

See the table of contents here: https://www.therapistresources.net/wp-content/uploads/2020/03/Screenshot-2020-03-21-12.56.58.png

and here: https://www.therapistresources.net/wp-content/uploads/2020/03/Screenshot-2020-03-21-12.57.13.png

***Please feel free to ask any questions before you purchase the document. Due to the nature of digital products, there are no refunds.***

If you would like to create your own policy and procedure manual, here is a copy of the references I used to create this document.


1. APA Web-based Telemental health Toolkit (2019) https://www.psychiatry.org/psychiatrists/practice/telepsychiatry/toolkit 

2. Carolyn Turvey, et al. American Telemedicine Association. (2013). Practice guidelines for video-based online mental health services. 


3. APA and ATA Best Practices in Videoconferencing-Based Telemental Health. (2018). https://www.psychiatry.org/File%20Library/Psychiatrists/Practice/Telepsychiatry/APA-ATA-Best-Practic...

4. Cuyler, Robert. (2015) Tele-Behavioral Health Practitioner Training. Breakthrough Behavioral Inc. 

5. CNA (2017) A Risk Management Resource to Manage Liability in the Healthcare Practice. http://www.hpso.com/Documents/Risk%20Education/Businesses/CNA_HP17-14_060117_CF_PROD_SEC.pdf

6. NBCC Policy Regarding the Provision of Distance Professional Services: (2016) https://www.nbcc.org/Assets/Ethics/NBCCPolicyRegardingPracticeofDistanceCounselingBoard.pdf

7. Center for Credentialing and Education (2019) Module 8: Crisis Planning and Protocols in Video Telemental Health. Retrieved from https://learn.cce-global.org/

8. Gregory Kramer, JD, PhD, Tod Ayers, Matt Mishkind, PhD, and Arnold Norem, M.Ed. (2011). DoD Telemental Health Guidebook. Retrieved from http://www.pritzkermilitary.org/files/7413/8749/3029/tmh-guidebook_06-11.pdf

9. Centers for Medicare and Medicaid Services (2019). Telehealth Services. Retrieved from https://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNProducts/Downloads/Teleh...

10. American Academy of Pediatrics. (2020). Coding for Telemedicine Services. Retrieved from https://www.aap.org/en-us/Documents/coding_factsheet_telemedicine.pdf

11. Minnesota Statute 62A.671 (2019). Retrieved from https://www.revisor.mn.gov/statutes/cite/62A.671

12. Health and Human Services (2017). HIPAA for Professionals. Retrieved from https://www.hhs.gov/hipaa/for-professionals/index.html

13. Health and Human Services (2020). Notification of Enforcement Discretion for telehealth remote communications during the COVID-19 nationwide public health emergency. Retrieved from https://www.hhs.gov/hipaa/for-professionals/special-topics/emergency-preparedness/notification-enfor...

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1 Lesson

1 Lessons in Policy and Procedure Manual for Telemental Health:

Download the manual

Download the manual